@font-face{font-family:Manrope;src:local('Arial');font-weight:100 900;font-display:swap}@font-face{font-family:'DM Mono';src:local('Consolas'),local('Courier New');font-display:swap}@font-face{font-family:'Noto Sans SC';src:local('Microsoft YaHei'),local('PingFang SC');font-display:swap}
:root{--ink:#17324a;--ink-2:#315269;--muted:#7d93a0;--line:#dbe9e5;--paper:#f3f9f7;--card:#fff;--coral:#ff725d;--coral-dark:#df5948;--mint:#7bd4b2;--mint-soft:#e6f7ef;--sky:#bde8ef;--yellow:#ffd976;--shadow:0 22px 60px rgba(25,67,75,.11)}
*{box-sizing:border-box}html{scroll-behavior:smooth}body{margin:0;background:var(--paper);color:var(--ink);font-family:'Noto Sans SC',sans-serif}button,input,textarea{font:inherit}button{cursor:pointer;border:0}.topbar{height:82px;background:rgba(255,255,255,.88);backdrop-filter:blur(14px);border-bottom:1px solid #e6f0ed;display:flex;align-items:center;padding:0 clamp(18px,5vw,76px);gap:58px;position:relative;z-index:10}.brand{display:flex;align-items:center;gap:10px;color:var(--ink);text-decoration:none;font:800 21px Manrope;letter-spacing:-.06em}.brand small{font:500 9px 'DM Mono';color:#9cafb5;letter-spacing:.13em;margin-left:6px}.brand-mark{width:36px;height:36px;border-radius:13px;background:linear-gradient(145deg,var(--coral),#ff9970);color:#fff;display:grid;place-items:center;box-shadow:0 6px 0 #e65b49,0 12px 22px rgba(255,114,93,.25)}.brand-mark svg{width:30px;height:30px}.brand-mark svg path:first-child{fill:none;stroke:currentColor;stroke-width:2.2;stroke-linejoin:round}.brand-mark svg path:nth-child(2){fill:none;stroke:currentColor;stroke-width:2.5;stroke-linecap:round;stroke-linejoin:round}.brand-mark svg circle{fill:var(--yellow);stroke:none}.topbar nav{display:flex;gap:30px;height:100%}.nav-link{display:grid;place-items:center;color:#90a3ad;text-decoration:none;font-size:12px;position:relative}.nav-link.active{color:var(--ink);font-weight:800}.nav-link.active:after{content:'';position:absolute;height:4px;left:0;right:0;bottom:0;border-radius:4px;background:var(--coral)}.online{margin-left:auto;font-size:11px;color:#6e8b80}.online i{display:inline-block;width:8px;height:8px;border-radius:50%;background:var(--mint);box-shadow:0 0 0 4px #7bd4b233;margin-right:7px}.kicker{font:500 10px 'DM Mono';letter-spacing:.14em;color:#8aa0a7;margin:0;text-transform:uppercase}.submit-page{max-width:1180px;margin:auto;padding:46px 22px 82px}.cartoon-hero{background:linear-gradient(116deg,#dff7ec 0%,#eaf9f6 52%,#d6edf5 100%);border:1px solid #ccebe1;border-radius:32px;min-height:296px;padding:42px 56px;display:flex;justify-content:space-between;align-items:center;overflow:hidden;position:relative;box-shadow:var(--shadow)}.cartoon-hero:before{content:'';position:absolute;inset:0;background-image:radial-gradient(#fff8 1px,transparent 1px);background-size:18px 18px;opacity:.55}.cartoon-hero:after{content:'';position:absolute;right:-70px;bottom:-125px;width:420px;height:250px;background:#bde9df;border-radius:50%;transform:rotate(-8deg)}.cartoon-hero>div:first-child{position:relative;z-index:2}.cartoon-hero h1{font-size:44px;line-height:1.18;letter-spacing:-.09em;margin:16px 0 13px}.cartoon-hero h1 em,.login-card h1 em{font-style:normal;color:var(--coral)}.cartoon-hero p:not(.kicker){font-size:13px;color:#63867e;line-height:1.8;margin:0}.mini-link{display:inline-block;color:#fff;background:var(--ink);border-radius:99px;padding:11px 17px;text-decoration:none;font-size:11px;margin-top:21px;box-shadow:0 4px 0 #0e2636;transition:transform .2s}.mini-link:hover{transform:translateY(-2px)}.hero-character{width:320px;height:220px;position:relative;z-index:1}.character{font-size:118px;position:absolute;right:66px;bottom:8px;filter:drop-shadow(0 8px 0 #a6d6ca);transform:rotate(-5deg);animation:floaty 4s ease-in-out infinite}.speech{position:absolute;right:23px;top:0;background:#fff;padding:12px 16px;border-radius:16px;font-size:11px;box-shadow:0 5px 0 #afd8d0;transform:rotate(4deg);z-index:3}.speech:after{content:'';position:absolute;bottom:-8px;left:20px;border:8px solid transparent;border-top-color:#fff;border-bottom:0}.gear{position:absolute;font-size:31px;color:#ffb957}.gear-a{left:31px;top:46px;animation:spin 10s linear infinite}.gear-b{right:2px;bottom:18px;color:var(--coral);font-size:26px}.form-shell{display:grid;grid-template-columns:minmax(0,1fr) 286px;gap:20px;margin-top:23px}.form-shell form,.side-note,.login-card,.ticket-panel,.insight-panel{background:var(--card);border:1px solid var(--line);border-radius:24px;padding:30px;box-shadow:var(--shadow)}.form-heading{display:flex;align-items:flex-start;gap:12px;padding-bottom:21px;border-bottom:1px dashed #d8e8e2;margin-bottom:23px}.step-bubble{background:var(--coral);color:#fff;border-radius:11px;width:30px;height:30px;display:grid;place-items:center;font:800 13px Manrope;box-shadow:0 4px 0 var(--coral-dark)}.form-heading h2{font-size:21px;margin:6px 0 0;letter-spacing:-.06em}.required-note{margin-left:auto;color:#a6b6b8;font-size:10px;padding-top:8px}.field-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px}.form-shell label{display:block;font-size:11px;color:#5c7681}.form-shell input,.form-shell textarea{display:block;width:100%;border:1px solid #d8e7e3;background:#fbfefd;border-radius:12px;padding:12px 13px;margin-top:8px;outline:none;color:var(--ink);font-size:12px;transition:.2s}.form-shell input:focus,.form-shell textarea:focus{border-color:var(--mint);box-shadow:0 0 0 4px #7bd4b226;background:#fff}.form-shell textarea{height:104px;resize:vertical;line-height:1.7}fieldset{border:0;margin:24px 0;padding:0}legend{font-size:11px;color:#5c7681;margin-bottom:11px}.type-picker{display:grid;grid-template-columns:repeat(5,1fr);gap:8px}.type-picker input{display:none}.type-picker span{display:flex;flex-direction:column;align-items:center;gap:6px;padding:13px 4px;border:1px solid #e0ebe8;border-radius:14px;font-size:10px;cursor:pointer;transition:.2s;background:#fcfefd}.type-picker b{font-size:23px}.type-picker small{font-size:8px;color:#9cafb2}.type-picker input:checked+span{border-color:var(--coral);background:#fff3ef;transform:translateY(-3px);box-shadow:0 5px 0 #f4d4cb}.full-field{display:block}.form-bottom{display:flex;align-items:center;gap:13px;margin-top:23px}.upload{border:1px dashed #cfe3dc!important;padding:10px 11px;border-radius:12px;display:flex!important;align-items:center;gap:7px;min-width:176px;cursor:pointer;background:#fbfefc}.upload input{display:none}.upload small,.priority small{display:block;color:#9cafb2;font-size:9px;margin-top:2px}.priority{display:flex!important;gap:8px!important;align-items:center;white-space:nowrap}.priority input{width:auto!important;margin:0!important;accent-color:var(--coral)}.bubble-btn{background:var(--coral);color:#fff;border-radius:99px;padding:13px 21px;box-shadow:0 5px 0 var(--coral-dark);font-size:12px;font-weight:800;text-decoration:none;display:inline-block;transition:transform .2s,box-shadow .2s}.bubble-btn:hover{transform:translateY(-2px);box-shadow:0 7px 0 var(--coral-dark)}.bubble-btn span{margin-left:17px}.form-bottom .bubble-btn{margin-left:auto}.form-message{font-size:11px;color:#3c9f7a;min-height:15px;margin:14px 0 0}.side-note{background:#fff9e9;border-color:#f1e5bb;box-shadow:none;position:relative;overflow:hidden}.side-note:after{content:'✦';position:absolute;right:18px;top:18px;color:#f2c85f;font-size:20px}.sticker{font-size:41px}.side-note h3{font-size:19px;margin:10px 0 23px;letter-spacing:-.04em}.side-note ol{list-style:none;margin:0;padding:0}.side-note li{display:flex;flex-direction:column;padding:12px 0;border-top:1px dashed #eadcad}.side-note li b{font-size:12px}.side-note li small{color:#a79761;font-size:9px;margin-top:4px}.hotline{background:#fff;border-radius:13px;padding:13px;font-size:10px;color:#a7945a;line-height:1.6;margin-top:19px}.hotline b{font-size:13px;color:var(--coral)}.admin-user{margin-left:auto;display:flex;align-items:center;gap:8px;color:#68808b;font-size:11px}.admin-user span{background:#ffe19b;color:#805b2c;border-radius:10px;padding:8px 11px;font-weight:800}.admin-user a{color:#9aaeb0;text-decoration:none;margin-left:13px}.admin-layout{display:grid;grid-template-columns:236px 1fr;min-height:calc(100vh - 82px)}.side-nav{background:#e9f4f0;padding:34px 17px;display:flex;flex-direction:column;border-right:1px solid #d8e9e3}.side-nav h2{margin:13px 11px 30px;font-size:23px;letter-spacing:-.08em}.side-nav button{background:none;text-align:left;color:#78909a;border-radius:12px;padding:13px;font-size:11px;margin:3px 0}.side-nav button.side-selected{background:#fff;color:var(--ink);font-weight:800;box-shadow:0 7px 18px rgba(37,86,83,.08)}.side-nav button b{float:right;background:var(--coral);color:#fff;border-radius:99px;padding:2px 6px;font-size:9px}.side-bottom{margin-top:auto;color:#638b7e;font-size:10px;line-height:1.8}.side-bottom small{color:#9aafb0;margin-left:16px}.admin-main{padding:44px clamp(22px,4vw,62px);max-width:1430px;overflow:hidden}.admin-heading{display:flex;justify-content:space-between;align-items:end}.admin-heading h1{font-size:31px;letter-spacing:-.08em;margin:11px 0 7px}.admin-heading h1 span{font-size:24px}.admin-heading p:not(.kicker){font-size:11px;color:#869da2;margin:0}.admin-heading p b{color:var(--coral)}.outline-btn{background:#fff;border:1px solid var(--line);border-radius:99px;padding:10px 14px;color:#718891;font-size:11px;margin-right:7px}.small-btn{font-size:11px;padding:11px 15px}.stat-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:13px;margin:31px 0 18px}.stat-grid article{background:#fff;border:1px solid var(--line);border-radius:19px;padding:17px;min-height:129px}.stat-grid article>span{font-size:21px;float:right}.stat-grid small,.stat-grid strong,.stat-grid em{display:block}.stat-grid small{color:#8b9fa3;font-size:10px;clear:both}.stat-grid strong{font:800 30px Manrope;letter-spacing:-.07em;margin-top:7px}.stat-grid em{font-style:normal;color:#55a581;font-size:9px;margin-top:5px}.dark-stat{background:var(--ink)!important;border-color:var(--ink)!important;color:#fff}.dark-stat small,.dark-stat em{color:#a4c0bd}.admin-grid{display:grid;grid-template-columns:minmax(0,1.5fr) minmax(270px,.8fr);gap:18px}.ticket-panel,.insight-panel{padding:23px}.panel-head{display:flex;justify-content:space-between;align-items:flex-start}.panel-head h2,.insight-panel h2{font-size:18px;margin:7px 0 0;letter-spacing:-.06em}.filters{display:flex;gap:4px}.filter{background:#f1f7f4;border-radius:8px;padding:8px 9px;color:#84999e;font-size:9px}.filter.active{background:var(--ink);color:#fff}.ticket{display:grid;grid-template-columns:70px 1fr auto;gap:12px;padding:16px 0;border-top:1px dashed #dce9e4;align-items:start}.ticket:first-child{margin-top:18px}.ticket-id{font:500 9px 'DM Mono';color:#9cafb2}.ticket-main b{font-size:12px}.ticket-main small{display:block;font-size:9px;color:#95a8ab;margin-top:5px}.ticket-main p{background:#fff8e8;border-left:3px solid var(--yellow);padding:8px 9px;margin:8px 0 0;font-size:10px;color:#8a7749;line-height:1.6}.urgent{background:#ffe5dc;color:#d85d43;border-radius:5px;padding:3px 5px;font-size:8px;margin-left:4px}.ticket-meta{text-align:right}.ticket-meta time{display:block;font:9px 'DM Mono';color:#9fafb0;margin-bottom:7px}.status{font-size:9px;padding:5px 7px;border-radius:6px}.status.pending{background:#fff4d3;color:#a88632}.status.working{background:#e5f0fc;color:#6287b2}.status.done{background:var(--mint-soft);color:#4e9674}.ticket-action{display:block;background:none;color:#50a47c;font-size:9px;margin:8px 0 0 auto}.donut-wrap{display:flex;align-items:center;gap:18px;padding:29px 0}.donut{width:125px;height:125px;border-radius:50%;background:conic-gradient(var(--coral) 0 40%,#89c6e0 40% 65%,var(--yellow) 65% 84%,var(--mint) 84%);display:grid;place-items:center;position:relative;text-align:center}.donut:after{content:'';position:absolute;inset:17px;border-radius:50%;background:#fff}.donut strong,.donut small{position:relative;z-index:1;display:block}.donut strong{font:800 26px Manrope}.donut small{font-size:8px;color:#97a39a}.legend{display:grid;gap:11px;flex:1;font-size:10px;color:#788b90}.legend b{float:right;color:var(--ink);font:700 11px Manrope}.mini-chart{border-top:1px dashed var(--line);padding-top:17px;color:#82979a;font-size:10px}.mini-chart>b{float:right;color:#56a47c;font:700 10px Manrope}.bars{height:90px;display:flex;gap:9px;align-items:end;margin-top:14px}.bars i{flex:1;background:#d9efe5;border-radius:4px 4px 0 0}.bars i:last-child{background:var(--mint)}.empty{padding:30px;text-align:center;color:#9aaeb0;font-size:11px}.toast{position:fixed;right:24px;bottom:24px;background:var(--ink);color:#fff;border-radius:12px;padding:12px 16px;font-size:11px;opacity:0;transform:translateY(8px);transition:.2s;z-index:20}.toast.show{opacity:1;transform:none}.login-bg{min-height:100vh;background:radial-gradient(circle at 8% 10%,#d9f5e9 0 22%,transparent 43%),radial-gradient(circle at 88% 88%,#d5eef4 0 18%,transparent 38%),#f3faf7;display:grid;place-items:center;padding:24px}.login-wrap{width:min(980px,100%);display:grid;grid-template-columns:1.05fr .95fr;background:#fff;border:1px solid #dcece5;border-radius:34px;overflow:hidden;box-shadow:0 30px 90px rgba(21,70,72,.16)}.login-art{min-height:630px;background:linear-gradient(148deg,#a4e4c3,#8ed1d4);position:relative;overflow:hidden}.login-art:before{content:'';position:absolute;inset:0;background-image:linear-gradient(135deg,#ffffff15 25%,transparent 25%,transparent 50%,#ffffff15 50%,#ffffff15 75%,transparent 75%);background-size:34px 34px;opacity:.45}.login-art:after{content:'';position:absolute;bottom:-86px;left:-52px;width:560px;height:285px;background:#64bfa5;border-radius:50%}.cloud{position:absolute;width:145px;height:42px;border-radius:50px;background:#eafff6}.cloud:before,.cloud:after{content:'';position:absolute;background:inherit;border-radius:50%}.cloud:before{width:65px;height:65px;left:20px;top:-25px}.cloud:after{width:85px;height:85px;right:15px;top:-42px}.cloud-a{top:78px;left:38px}.cloud-b{top:190px;right:-35px;transform:scale(.7)}.sun{position:absolute;right:56px;top:45px;font-size:44px;color:#ffd264}.toolbox{position:absolute;bottom:110px;left:54px;font-size:83px;z-index:2;transform:rotate(-9deg)}.worker{position:absolute;bottom:93px;right:76px;font-size:170px;z-index:3;transform:rotate(5deg);filter:drop-shadow(0 7px 0 #63b093)}.worker span{position:absolute;font-size:33px;color:#ffb74d;right:-2px;top:30px}.art-copy{position:absolute;left:46px;bottom:36px;z-index:5;color:#fff}.art-copy b{display:block;font:800 25px Manrope}.art-copy span{font-size:10px}.login-card{border:0;border-radius:0;box-shadow:none;padding:66px 58px}.login-card .brand{margin-bottom:38px}.login-card h1{font-size:33px;line-height:1.2;letter-spacing:-.08em;margin:15px 0 12px}.login-card .sub{font-size:11px;color:#8ea2a6;margin-bottom:30px}.login-card label{font-size:10px;color:#6d848d;display:block;margin:14px 0}.login-card input{width:100%;padding:13px;border:1px solid #dceae5;border-radius:11px;margin-top:7px;outline:none;font-size:12px}.login-card input:focus{border-color:var(--mint);box-shadow:0 0 0 4px #7bd4b226}.password{position:relative}.password input{padding-right:50px}.password button{position:absolute;right:8px;top:10px;background:none;color:#83a099;font-size:10px}.login-card .bubble-btn{width:100%;margin-top:11px}.public-link{display:block;text-align:center;margin-top:25px;color:#50a47c;font-size:11px;text-decoration:none}.demo-tip{display:block;color:#a4b3b3;text-align:center;font-size:9px;margin-top:23px}@keyframes floaty{0%,100%{transform:rotate(-5deg) translateY(0)}50%{transform:rotate(-2deg) translateY(-8px)}}@keyframes spin{to{transform:rotate(360deg)}}
@media(max-width:850px){.form-shell,.admin-grid{grid-template-columns:1fr}.side-note{display:none}.login-wrap{grid-template-columns:1fr}.login-art{min-height:270px}.login-card{padding:40px}.login-art .worker{font-size:112px;bottom:15px;right:32%}.login-art .toolbox{font-size:56px;bottom:46px}.login-art .art-copy{bottom:20px;left:25px}.stat-grid{grid-template-columns:repeat(2,1fr)}.admin-layout{grid-template-columns:180px 1fr}}
@media(max-width:620px){.topbar{padding:0 15px;gap:18px}.brand small,.online{display:none}.admin-user a{display:none}.submit-page{padding:22px 14px 50px}.cartoon-hero{padding:28px 24px;min-height:310px}.cartoon-hero h1{font-size:34px}.hero-character{width:130px}.character{font-size:78px;right:-3px}.speech{right:-13px;font-size:9px}.field-grid,.type-picker{grid-template-columns:1fr 1fr}.form-shell form{padding:21px}.form-bottom{flex-wrap:wrap}.form-bottom .bubble-btn{width:100%;margin-left:0}.admin-layout{display:block}.side-nav{display:none}.admin-main{padding:26px 14px}.admin-heading{align-items:start;gap:10px}.admin-heading h1{font-size:22px}.admin-heading .outline-btn{display:none}.ticket{grid-template-columns:1fr auto}.ticket-id{grid-column:1/-1}.filters{flex-wrap:wrap;justify-content:flex-end}.login-card{padding:35px 25px}}
.track-link{color:#3e9d79;text-decoration:none;margin-left:5px}.track-bg{min-height:100vh;background:radial-gradient(circle at 12% 14%,#dff7ec 0 18%,transparent 40%),#f3faf7}.track-wrap{max-width:700px;margin:auto;padding:70px 20px}.track-card{background:#fff;border:1px solid var(--line);border-radius:28px;padding:42px;box-shadow:var(--shadow);text-align:center}.track-icon{width:70px;height:70px;margin:0 auto 20px;border-radius:24px;background:#fff3d1;color:#c18e2c;display:grid;place-items:center;font:800 36px Manrope;box-shadow:0 7px 0 #f0ddaa}.track-icon.done{background:var(--mint-soft);color:#42a27a;box-shadow:0 7px 0 #bde7d4}.track-card h1{font-size:32px;letter-spacing:-.08em;margin:12px 0}.track-sub{font-size:12px;color:#8aa0a7;line-height:1.8}.track-progress{display:flex;align-items:center;justify-content:center;margin:34px 0 28px;color:#a1b2b3;font-size:11px}.track-progress span{width:64px;height:28px;border-radius:99px;background:#eef5f2;display:grid;place-items:center}.track-progress span.on{background:var(--mint-soft);color:#3f9c76;font-weight:700}.track-progress i{width:46px;height:2px;background:#dce9e3}.track-card dl{margin:0 0 28px;text-align:left;border-top:1px dashed var(--line)}.track-card dl div{display:flex;gap:20px;padding:13px 0;border-bottom:1px dashed var(--line)}.track-card dt{width:75px;color:#91a5a8;font-size:10px}.track-card dd{margin:0;color:var(--ink);font-size:11px;line-height:1.6}.track-card .mini-link{margin-top:0}.edit-modal{position:fixed;inset:0;background:rgba(18,50,74,.36);backdrop-filter:blur(5px);display:none;place-items:center;padding:18px;z-index:50}.edit-modal.show{display:grid}.edit-dialog{width:min(620px,100%);max-height:92vh;overflow:auto;background:#fff;border-radius:25px;padding:30px;box-shadow:0 28px 80px rgba(16,48,63,.26);position:relative}.edit-dialog h2{margin:8px 0 20px;font-size:22px;letter-spacing:-.06em}.edit-close{position:absolute;right:19px;top:16px;background:#eef5f2;color:#6d898c;width:30px;height:30px;border-radius:50%;font-size:20px;line-height:1}.edit-dialog label{display:block;color:#607b84;font-size:10px;margin:12px 0}.edit-dialog input,.edit-dialog select,.edit-dialog textarea{width:100%;border:1px solid #d9e8e3;border-radius:10px;padding:10px 11px;margin-top:6px;outline:none;color:var(--ink);font-size:12px;background:#fbfefd}.edit-dialog textarea{height:92px;resize:vertical}.edit-dialog input:focus,.edit-dialog select:focus,.edit-dialog textarea:focus{border-color:var(--mint);box-shadow:0 0 0 4px #7bd4b226}.edit-grid{display:grid;grid-template-columns:1fr 1fr;gap:0 14px}.edit-check{display:flex!important;align-items:center;gap:7px}.edit-check input{width:auto}.edit-actions{display:flex;justify-content:flex-end;gap:10px;margin-top:20px}.edit-actions .outline-btn{margin:0}
.my-report-panel{margin-top:22px;background:#fff;border:1px solid var(--line);border-radius:24px;padding:26px 30px;box-shadow:var(--shadow);scroll-margin-top:20px}.my-report-head{display:flex;align-items:flex-start;justify-content:space-between}.my-report-head h2{font-size:20px;letter-spacing:-.06em;margin:7px 0 0}.my-report-head .outline-btn{margin:0}.lookup-row{display:flex;gap:8px;margin:21px 0 16px;padding-top:18px;border-top:1px dashed var(--line)}.lookup-row input{flex:1;border:1px solid #d9e8e3;border-radius:11px;padding:10px 12px;outline:none;font-size:11px;color:var(--ink)}.lookup-row input:focus{border-color:var(--mint);box-shadow:0 0 0 4px #7bd4b226}.lookup-row .mini-link{margin:0;border:0;padding:10px 14px}.my-report-body{min-height:64px}.my-report-empty,.my-report-loading{text-align:center;color:#9cafb2;font-size:11px;padding:18px}.my-report-status{display:flex;align-items:center;gap:12px;padding:15px;border-radius:15px}.my-report-status>span{width:34px;height:34px;border-radius:12px;display:grid;place-items:center;font:800 18px Manrope}.my-report-status b{display:block;font-size:13px}.my-report-status small{display:block;color:#879da1;font-size:10px;margin-top:4px}.my-report-status.pending{background:#fff8e3}.my-report-status.pending>span{background:#ffe7a5;color:#b18428}.my-report-status.working{background:#edf5ff}.my-report-status.working>span{background:#d9eafd;color:#6488b4}.my-report-status.done{background:var(--mint-soft);animation:notice-in .45s ease-out}.my-report-status.done>span{background:#bdebd6;color:#38936d}.my-report-grid{display:grid;grid-template-columns:1fr 1fr;gap:13px;margin:17px 0}.my-report-grid>div{padding:10px 12px;background:#f7fbf9;border-radius:11px}.my-report-grid small,.my-report-grid b{display:block}.my-report-grid small{color:#91a5a8;font-size:9px}.my-report-grid b{font-size:11px;margin-top:4px}.my-report-description{font-size:11px;line-height:1.7;color:#6b8389;background:#fff8e8;border-left:3px solid var(--yellow);border-radius:0 8px 8px 0;padding:9px 11px;margin:0 0 13px}.my-report-panel .track-link{font-size:11px;margin-left:0}@keyframes notice-in{0%{transform:scale(.98);box-shadow:0 0 0 0 #7bd4b200}60%{transform:scale(1.01);box-shadow:0 0 0 8px #7bd4b222}100%{transform:scale(1);box-shadow:none}}
.my-report-panel{margin-top:22px;background:#fff;border:1px solid var(--line);border-radius:24px;padding:26px 30px;box-shadow:var(--shadow);scroll-margin-top:20px}.my-report-head{display:flex;align-items:flex-start;justify-content:space-between}.my-report-head h2{font-size:20px;letter-spacing:-.06em;margin:7px 0 0}.my-report-head .outline-btn{margin:0}.lookup-row{display:flex;gap:8px;margin:21px 0 16px;padding-top:18px;border-top:1px dashed var(--line)}.lookup-row input{flex:1;border:1px solid #d9e8e3;border-radius:11px;padding:10px 12px;outline:none;font-size:11px;color:var(--ink)}.lookup-row input:focus{border-color:var(--mint);box-shadow:0 0 0 4px #7bd4b226}.lookup-row .mini-link{margin:0;border:0;padding:10px 14px}.my-report-body{min-height:64px}.my-report-empty,.my-report-loading{text-align:center;color:#9cafb2;font-size:11px;padding:18px}.my-report-status{display:flex;align-items:center;gap:12px;padding:15px;border-radius:15px}.my-report-status>span{width:34px;height:34px;border-radius:12px;display:grid;place-items:center;font:800 18px Manrope}.my-report-status b{display:block;font-size:13px}.my-report-status small{display:block;color:#879da1;font-size:10px;margin-top:4px}.my-report-status.pending{background:#fff8e3}.my-report-status.pending>span{background:#ffe7a5;color:#b18428}.my-report-status.working{background:#edf5ff}.my-report-status.working>span{background:#d9eafd;color:#6488b4}.my-report-status.done{background:var(--mint-soft);animation:notice-in .45s ease-out}.my-report-status.done>span{background:#bdebd6;color:#38936d}.my-report-grid{display:grid;grid-template-columns:1fr 1fr;gap:13px;margin:17px 0}.my-report-grid>div{padding:10px 12px;background:#f7fbf9;border-radius:11px}.my-report-grid small,.my-report-grid b{display:block}.my-report-grid small{color:#91a5a8;font-size:9px}.my-report-grid b{font-size:11px;margin-top:4px}.my-report-description{font-size:11px;line-height:1.7;color:#6b8389;background:#fff8e8;border-left:3px solid var(--yellow);border-radius:0 8px 8px 0;padding:9px 11px;margin:0 0 13px}.my-report-panel .track-link{font-size:11px;margin-left:0}@keyframes notice-in{0%{transform:scale(.98);box-shadow:0 0 0 0 #7bd4b200}60%{transform:scale(1.01);box-shadow:0 0 0 8px #7bd4b222}100%{transform:scale(1);box-shadow:none}}@media(max-width:620px){.my-report-panel{padding:22px 20px}.lookup-row{flex-wrap:wrap}.lookup-row input{flex-basis:100%}.lookup-row .mini-link{width:100%;text-align:center}.my-report-grid{grid-template-columns:1fr 1fr}}
.lookup-title{font-size:10px;color:#8aa0a7;margin:4px 0 8px}.lookup-results{margin:6px 0 15px}.lookup-result{width:100%;display:flex;align-items:center;justify-content:space-between;text-align:left;background:#f7fbf9;border:1px solid #e0ece7;border-radius:12px;padding:11px 12px;margin:6px 0;color:var(--ink)}.lookup-result:hover{border-color:var(--mint);background:#effaf4}.lookup-result span b,.lookup-result span small{display:block}.lookup-result span b{font-size:11px}.lookup-result span small{font-size:9px;color:#91a5a8;margin-top:4px}.lookup-result em{font-style:normal;font-size:9px;padding:5px 7px;border-radius:6px}.lookup-result em.pending{background:#fff4d3;color:#a88632}.lookup-result em.working{background:#e5f0fc;color:#6287b2}.lookup-result em.done{background:var(--mint-soft);color:#4e9674}
.ticket-toolbar{display:flex;align-items:center;gap:10px;padding:15px 0 2px}.ticket-toolbar input{flex:1;border:1px solid #d9e8e3;background:#fbfefd;border-radius:10px;padding:10px 12px;outline:none;color:var(--ink);font-size:11px}.ticket-toolbar input:focus{border-color:var(--mint);box-shadow:0 0 0 4px #7bd4b226}.ticket-toolbar span{font-size:10px;color:#9cafb2;white-space:nowrap}
.ticket-toolbar{align-items:stretch;flex-direction:column}.ticket-toolbar input{width:100%}
.ticket-toolbar{flex-direction:row;align-items:center}@media(max-width:620px){.ticket-toolbar{align-items:stretch;flex-direction:column}.ticket-toolbar input{width:100%}}
.ticket-toolbar select{border:1px solid #d9e8e3;background:#fbfefd;border-radius:10px;padding:9px 10px;outline:none;color:#6d858c;font-size:11px}.ticket-toolbar input:focus,.ticket-toolbar select:focus{border-color:var(--mint);box-shadow:0 0 0 4px #7bd4b226}
.brand-mark{background:linear-gradient(145deg,#2bc58b,#74e3b9)!important;box-shadow:0 6px 0 #198f68,0 12px 22px rgba(43,197,139,.24)!important}
.brand-mark svg{display:none}.brand-mark:after{content:'✦';font:800 20px/1 Manrope,sans-serif;color:#fff;text-shadow:0 2px 0 rgba(25,143,104,.25)}
.ticket-columns{display:grid;grid-template-columns:155px minmax(0,1fr) 155px;gap:14px;margin:19px 0 0;padding:9px 14px;background:#f4faf7;border:1px solid #e1eee9;border-radius:10px;color:#91a5a5;font-size:10px;letter-spacing:.05em}.ticket-columns span:last-child{text-align:right}.ticket-panel #ticket-list{display:grid;gap:11px;margin-top:10px}.ticket-panel .ticket{display:grid;grid-template-columns:155px minmax(0,1fr) 155px;gap:14px;margin:0;padding:16px 14px;border:1px solid #e0ece8;border-left:4px solid #8fd8ba;border-radius:14px;background:#fff;box-shadow:0 7px 18px rgba(37,86,83,.05);align-items:start}.ticket-panel .ticket:first-child{margin-top:0}.ticket-panel .ticket-id-block{display:flex;flex-direction:column;gap:7px}.ticket-panel .ticket-id{width:max-content;background:#eef8f3;color:#4a9475;border-radius:7px;padding:5px 7px;font:600 9px 'DM Mono'}.ticket-panel .ticket-id-block small{font:9px 'DM Mono';color:#a4b4b3}.ticket-panel .ticket-main b{font-size:12px}.ticket-panel .ticket-main p{margin:9px 0 0;border-left:0;border-radius:8px;background:#f8fbfa;color:#6e8585;padding:9px 11px}.ticket-panel .ticket-meta{display:flex;flex-direction:column;align-items:flex-end;gap:6px;text-align:right}.ticket-panel .ticket-meta time{display:none}.ticket-panel .ticket-action{margin:0;padding:7px 10px;border:1px solid #d8eee4;border-radius:8px;background:#effaf5;color:#388c6c;font-size:10px;white-space:nowrap}.ticket-panel .ticket-action:hover{background:#dff5e9}.ticket-panel .delete-ticket{border-color:#f2dcd5;background:#fff6f2;color:#c76650}.ticket-panel .delete-ticket:hover{background:#ffeae3}.ticket-panel .empty{border:1px dashed #dcebe5;border-radius:14px;background:#fbfefd}.ticket-toolbar{background:#fbfefd;border:1px solid #e1eee9;border-radius:12px;padding:10px;margin-top:12px}.ticket-toolbar input,.ticket-toolbar select{background:#fff}
@media(max-width:760px){.ticket-columns{display:none}.ticket-panel .ticket{grid-template-columns:1fr auto;gap:10px}.ticket-panel .ticket-id-block{grid-column:1/-1;flex-direction:row;align-items:center;justify-content:space-between}.ticket-panel .ticket-main{min-width:0}.ticket-panel .ticket-meta{grid-column:2;grid-row:2;min-width:92px}.ticket-panel .ticket-action{font-size:9px;padding:6px 8px}.ticket-panel .ticket-main p{font-size:10px}}
.ticket-panel .ticket-id-block{min-width:0}.ticket-panel .ticket-id{display:block;max-width:100%;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;box-sizing:border-box}.ticket-panel .ticket-main{min-width:0}.ticket-panel .ticket-main b,.ticket-panel .ticket-main small,.ticket-panel .ticket-main p{overflow:hidden;text-overflow:ellipsis}.ticket-panel .ticket-main b,.ticket-panel .ticket-main small{white-space:nowrap}
.ticket-panel .ticket{display:block;padding:0;overflow:hidden}.ticket-panel .ticket-summary{list-style:none;display:grid;grid-template-columns:minmax(0,1fr) auto;align-items:center;gap:14px;padding:15px 14px;cursor:pointer}.ticket-panel .ticket-summary::-webkit-details-marker{display:none}.ticket-panel .ticket-summary:hover{background:#fbfefd}.ticket-panel .ticket-summary-right{display:flex;align-items:center;gap:12px}.ticket-panel .ticket-chevron{font-style:normal;color:#80a49a;font-size:18px;line-height:1;transition:transform .2s}.ticket-panel .ticket[open] .ticket-chevron{transform:rotate(180deg)}.ticket-panel .ticket-detail{display:grid;grid-template-columns:minmax(0,1fr) 155px;gap:14px;padding:0 14px 15px;border-top:1px dashed #e0ece8}.ticket-panel .ticket-detail .ticket-main{padding-top:14px}.ticket-panel .ticket-detail .ticket-meta{padding-top:14px}.ticket-panel .ticket-summary .ticket-id-block{display:flex;flex-direction:column;gap:6px}.ticket-panel .ticket-summary .ticket-id-block small{font:9px 'DM Mono';color:#a4b4b3}.ticket-panel .ticket-summary .ticket-id{width:max-content}.ticket-panel .ticket[open] .ticket-summary .ticket-id{background:#e1f6eb;color:#237b5b}
@media(max-width:760px){.ticket-panel .ticket-detail{grid-template-columns:minmax(0,1fr) auto}.ticket-panel .ticket-detail .ticket-meta{min-width:88px}.ticket-panel .ticket-summary{padding:14px 12px}.ticket-panel .ticket-summary-right{gap:8px}}
.admin-layout{background:#e7f5ef}.side-nav{background:#d7eee5;border-right-color:#b8ded0}.side-nav button{color:#4f8278}.side-nav button.side-selected{box-shadow:0 8px 20px rgba(24,107,82,.12)}.admin-heading p b{color:#159a6a}.stat-grid article{border-color:#c5e4d7}.filter{background:#dcefe7;color:#4b8176}.filter.active{background:#0f4d43}.ticket-columns{background:#e0f3eb;border-color:#b8dfd0;color:#4d8d7c}.ticket-panel .ticket{border-color:#bcded2;border-left-color:#2fbe8a;box-shadow:0 8px 20px rgba(26,109,81,.09)}.ticket-panel .ticket-id{background:#d7f1e5;color:#147b59}.ticket-panel .ticket-summary .ticket-id-block small{color:#6c9b8d}.ticket-panel .ticket-action{border-color:#b9e1d0;background:#ddf5e9;color:#147454}.ticket-panel .ticket-action:hover{background:#c8efdc}.ticket-panel .delete-ticket{border-color:#f1cfc5;background:#fff0eb;color:#c2533d}.status.pending{background:#ffe9b4;color:#895f0e}.status.working{background:#d9eaff;color:#356da8}.status.done{background:#c9f0da;color:#16744d}
.voice-toggle{transition:.2s}.voice-toggle.voice-on{background:#d8f5e7;border-color:#8ed6b6;color:#147454;box-shadow:0 0 0 3px #7bd4b233}.voice-toggle:disabled{opacity:.58;cursor:not-allowed}
.completion-photo{margin:16px 0 18px;text-align:left}.completion-photo small{display:block;color:#6f9189;font-size:10px;margin-bottom:8px}.completion-photo img{display:block;width:min(100%,420px);max-height:280px;object-fit:cover;border-radius:14px;border:1px solid #d8ebe3;background:#eff8f4}
.completion-photo img,.ticket-photo-preview{height:auto;max-height:480px;object-fit:contain}.ticket-photo-preview{display:block;width:min(100%,360px);margin-top:12px;border-radius:12px;border:1px solid #d8ebe3;background:#eff8f4}
.completion-photo img,.ticket-photo-preview,.photo-draft img{cursor:zoom-in}.image-viewer{position:fixed;inset:0;z-index:100;display:none;align-items:center;justify-content:center;padding:28px;background:rgba(11,29,42,.86);backdrop-filter:blur(8px);cursor:zoom-out}.image-viewer.show{display:flex}.image-viewer img{display:block;max-width:94vw;max-height:88vh;width:auto;height:auto;object-fit:contain;border-radius:16px;box-shadow:0 20px 80px rgba(0,0,0,.35);cursor:default}.image-viewer small{position:absolute;bottom:22px;left:50%;transform:translateX(-50%);color:#d5e8e2;font-size:11px}.image-viewer-close{position:absolute;right:22px;top:18px;width:40px;height:40px;border:1px solid #ffffff44;border-radius:50%;background:#ffffff1a;color:#fff;font-size:28px;line-height:1;cursor:pointer}
.photo-ticket.upload-failed{border-color:#efb4a8;background:#fff2ef;color:#c3543f}
.photo-draft{margin:14px 0;padding:10px;border:1px dashed #e8b34d;border-radius:12px;background:#fff9e8}.photo-draft small{display:block;color:#9a762a;font-size:10px;margin-bottom:8px}.photo-draft img{display:block;width:min(100%,360px);height:auto;max-height:480px;object-fit:contain;border-radius:10px}.confirm-photo{background:#0f8061!important;color:#fff!important;border-color:#0f8061!important}.cancel-photo{background:#fff8e8!important;color:#9a762a!important;border-color:#efd8a2!important}
.preview-photo{background:#eaf3ff!important;color:#356da8!important;border-color:#c8def6!important}
.settings-dialog{width:min(500px,100%)}.settings-intro{margin:-8px 0 20px;color:#83999e;font-size:11px;line-height:1.7}.settings-dialog .form-message{min-height:18px}